Listen IQ goes beyond dashboards. Our AI crafts specialized, role-specific stories so your teams know exactly what to do next.
Different roles need different answers. We aggregate your omnichannel data and translate it into focused, dynamic narratives designed for immediate action.
Market intelligence, share of voice & campaign health.
Feedback, emotions, and product complaint tracking.
Service operations, CSAT, and agent efficiency.
Executive risks, business impact, and strategic ROI.
Emerging industry topics, viral shifts, and topic velocity tracking.
Live Market Overview
Your brand achieved a 34% surge in market engagement this period, raising Share of Voice to 28% and closing the competitor gap.
Designed for marketing leaders, the Brand Story provides an instant pulse on your market presence. Track how specific campaigns drive sentiment, monitor your Share of Voice against competitors, and pinpoint high-growth regional audiences using detailed, live benchmarks.
Perfect for customer success and product teams. Dive deeply into *why* customers are talking. Automatically extract core emotions, categorize feedback topics, and instantly rank high-severity complaints across different project segments so you can address issues proactively.
Ranked by CSAT Score
Empower your support and operation leaders. Track the lifecycle of every inbound request, monitor team Service Level Agreements (SLAs), and compare channel resolution efficiency across platforms (WhatsApp, Web Chat, and Social media).
The ultimate executive bird's-eye view. The Leadership Story aggregates all departmental data into core business metrics: revenue influence, lead conversion rates, and critical risk indicators requiring immediate board-level attention.
Composite Board Dashboard
142 unresolved handover complaints on Project Alpha.
3.2% sentiment dip around Project Gamma handovers.
Predictive Trend Radar
Stay steps ahead of market changes. The Trend Intelligence Story automatically surfaces emerging topics, tracks consumer discussion velocity, and flags viral signals before they hit the mainstream—allowing you to adjust messaging and product strategies proactively.